Refund policy

IL MATTO Return & Refund Policy

We want you to be happy with your IL MATTO gear. If there is a problem with your order, please contact us and we’ll work with you to sort it out.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, incorrectly printed, or you receive the wrong item, please contact us as soon as reasonably possible and include your order number and photos showing the issue.

Where required under Australian Consumer Law, you may be entitled to a repair, replacement or refund. Nothing in this policy limits or excludes your rights under Australian Consumer Law.

Change of mind

Many IL MATTO garments are produced to order. We generally do not offer refunds or exchanges for change of mind, including where the wrong size, colour or design is ordered.

Please check the product description and sizing information carefully before placing your order.

If you contact us before production has commenced, we may be able to change or cancel an order, but this cannot be guaranteed.

Returns

Please contact us before returning an item. Do not send an item directly back to our production or fulfilment partner unless we have instructed you to do so.

If a return is approved, we will provide instructions on what to do next.

Refunds

Where a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact

For return or order enquiries, contact IL MATTO at ILMATTO2026@OUTLOOK.COM and include your order number.